- Privacy Policy
Last Updated: November 18, 2025
1. Introduction
Whitehouse Outdoor Services (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.
2. Information We Collect
We may collect and process the following personal data:
Contact Information:
- Name
- Email address
- Phone number
- Postal address
Service Information:
- Property details and location
- Service requests and quotes
- Booking and appointment information
- Payment and billing information
Technical Information:
- IP address
- Browser type and version
- Device information
- Pages visited on our website
3. How We Use Your Information
We use your personal data for the following purposes:
- To provide quotes and estimates for our services
- To schedule and complete service appointments
- To process payments and maintain financial records
- To communicate with you about your service requests
- To send service reminders and maintenance recommendations
- To improve our website and services
- To comply with legal obligations
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contract: To fulfill our contractual obligations when providing services
- Legitimate Interest: To operate our business and improve our services
- Consent: For marketing communications (where applicable)
- Legal Obligation: To comply with tax, accounting, and legal requirements
5. How We Share Your Information
We do not sell your personal data. We may share your information with:
- Payment Processors: GoCardless for secure payment processing
- Service Providers: Third-party contractors who assist in delivering our services
- Legal Authorities: When required by law or to protect our legal rights
All third parties are required to keep your data secure and use it only for the purposes we specify.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Generally:
- Customer records: 7 years (for tax and accounting purposes)
- Contact form enquiries: 2 years
- Marketing communications: Until you unsubscribe
- Website analytics: 26 months
7. Your Rights
Under UK GDPR, you have the following rights:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data (subject to legal obligations)
Right to Restriction
Request limitation of how we process your data
Right to Data Portability
Request transfer of your data to another service provider
Right to Object
Object to processing based on legitimate interests or for marketing purposes
To exercise any of these rights, please contact us using the details below.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes:
- Secure SSL/TLS encryption for data transmission
- Regular security assessments and updates
- Limited access to personal data on a need-to-know basis
- Secure backup and recovery procedures
9. Cookies
Our website uses cookies to improve your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Whitehouse Outdoor Services
95 Tudor Park, Mallusk, Newtownabbey, BT36 4TY
11. Complaints
If you believe your data protection rights have been breached, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website:
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with an updated “Last Updated” date.